FAQs – Night Tech Gear

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FAQs

I lost my product manual. Where can I find a new one?

No worries! You can download the manual right here. (Because who really keeps track of those things?)

Can I order a single left or right unit, a replacement cord, or clip?

Absolutely! Stuff happens. Head over to our [All Products](/content/collections/all "All products"/index.html) page to grab the replacement part you need.

Do you still offer the NIGHT TREK XTREME and NIGHT SHIFT SHOE LIGHTS?

If you have a question about our discontinued products (NIGHT TREK XTREME and NIGHT SHIFT SHOE LIGHTS) or need help with them, please email us at info@nighttechgear.com. We will be glad to help.

I pulled out the little red (or green) cover for the USB port. How do I get it back in?

If it’s not torn, grab a paperclip and gently push it back into place (MacGyver-style). If it’s damaged or just being stubborn, shoot us an email at info@nighttechgear.com, and we’ll help sort it out.

Is there an advantage to ordering directly from Night Tech Gear?

Yep! When you order directly from us, you get VIP-level customer service.

One of my units won’t hold a charge. Can I replace the battery?

Our units are sealed tight to keep out rain, mud, and sweat (you’re welcome). That also means the rechargeable batteries aren’t replaceable. If you’re having issues, email us at info@nighttechgear.com, and we’ll help you out.

How long should my units last?

Like any good training partner, they perform best with regular use (hint hint—keep running!). Leaving them uncharged for too long can shorten battery life. If they do stop working, reach out — we’ve got your back.

What is your warranty?

All our products are covered by a 90-day warranty against manufacturer defects when purchased through us or an authorized seller (including Amazon). Need more details? Check out [**Refunds**](/content/policies/refund-policy "Refund Policy"/index.html) & [**Shipping**](/content/policies/shipping-policy "Shipping Policy"/index.html) Policies.

What is your return policy?

You have 30 days to return your product in “as-new” condition—because we get it, sometimes things just don’t work out. Full details can be found in our Refunds & Shipping Policies.

Still have Any Questions?

We are always here to help!

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